* Its within reason that all customers read this shipping information prior to placing an order.
* Where prices are displayed and can be added to cart, the following shipping costs, processing times and delivery estimations can be applied.
General Shipping Information
Q. Where are goods dispatched from?
A. All goods are dispatched from our showroom located in Southport, Gold Coast, Australia.
Q. I would like to pick up order, what locations can I pick up from?
A. Pick up is only available from our showroom located in Southport, Gold Coast, Australia.
Q. I accidently selected the pick option shipping option whilst checking out. Can you change this to delivery?
A. Yes. We can do this however upon dispatch we will contact you and arrange payment for delivery.
Q. What does Processing Time mean?
A. This is the time that it takes to process order. Therefore, to estimate delivery time from day of purchase to delivery day, combine processing time + delivery time.
Q. If I select Pick Up, how will I know when I can collect order?
A. We will call you when your order is ready to collect. This will generally be around 5 to 6 business days after you place your order.
Q. Why are some prices not displayed?
A. Generally this is because there are either significant lead times or shipping costs which depends on your delivery address. The best way to confirm costs and delivery times is to use the add to quote function and submit quote request. We will get back to you within 1 business day confirm lead times and delivery charges.
We love our customers and love helping them. Since 1983, we have helped over 100,000 customers and are 4.9/5 rated excellent on Google reviews.
We only retail reputable, high-end Australian & European brands that are backed by generous manufacturers warranties. Some even for a lifetime!
We have 40+ years of bathroom & kitchen experience. We know our product like the back of our hands ensuring our customers get the best advice.